Product

Our recommendations are:

1) Enter a More Specific Search Term into the Search Bar at the Top of Your Screen

As you type, we predict your search intent and show you the products that match getting narrower with each character entered. When you can see the products getting close to your wish, then press the magnifying glass to see your matching results.

Still too many? Look for options to make your search more specific, or if you are on a Desktop computer you can select which Category of product you want to search within using the drop-down menu on the right side of the search bar.

People tell us we have the best search system they have ever seen for parts and we agree, but, if you can think of something better, share your idea.

2) Try Filters

If you see too many options from your initial search, try narrowing your search using Filters. You'll find Filter options on the left side of your screen, if you are on a Desktop computer and at the upper left title bar of your results if you are on a mobile. device.

3) Search By Part Number

If you know the specific Manufacturer's Part Number (MPN) or UPC Barcode you are looking for, then enter it in the Search Bar.

Every Product in the Werrv store has a name made up of 3 components:

1) Manufacturer Name/Supplier Name

2) Product Name

3) [Manufacturer's Part Number (MPN)]

The Manufacturer's Part Number is in square brackets [ ], so if you know what you are looking for, you can be sure you are getting exactly what you want, without guessing.

We also have UPC/Barcode in our Product Details, where applicable, and you can search by UPC or other details as well.


At Werrv, we pride ourselves in solving problems for customers. We are constantly improving our systems so that you can find exactly what you want, when you want, 24 hours a day.



If you are not seeing a Product you are looking for, our recommendations are:

1) See If We Carry the Brand and Item You Are Looking For

Go to our Brand Menu and select the Brand you are looking for. This will show you all of the Products we normally stock for that Brand, including items that are currently Out-of-Stock (NOTE: We normally don't show Out-of-Stock Items in our standard Search Results, because that's just not helpful when you need something).

If you still don't see the item you are looking for then we don't currently carry it, but see our separate FAQ titled "Can I get a quote for an item not shown in the Werrv store? to get a price.

If you see the Product you want, but it is "Out of Stock" at present you can Contact Us to request an update on when we expect to receive more in inventory and/or request notification when we get more in so you can have priority access to the new inventory.

2) Try Using Our Menus

We carefully sort Products into Collections and provide meus to drill down into specific groups of related Products.

3) See FAQ "Can I get a quote for an item not shown in the Werrv store? .

Yes. Keep reading,

We do the hard work of tracking our inventory levels meticulously and keeping them up-to-date so we can serve you reliably.

We're so proud of our work that we made improvements during Covid-19 lockdown and now show the current “in-stock” count on almost every product page, updated at least once daily.

If our inventory levels are getting low (5 or less), we show the items in RED so you will know there is limited availability.

We fill orders on a first come, first serve basis (no exceptions), so your best way to assure fulfilment of a low inventory item is to order it before someone else does.

Try us 😊.
While we sell over 30,000 items, we have access to over 1 million parts through our suppliers.

If you need a specific part, please Contact Us and provide:
1) Your Name, E-Mail and Phone Number
2) The specific Manufacturer Part Number, Description, Quantity Requested


We'll attempt to source your part and quote you a competitive price.

Please allow up to 24-48hrs to find what you are looking for.

The answer here is almost always Yes and if there is ever an issue, we will make things right.

If you've ever shopped around for RV and Boat parts, you probably already know that most websites and dealers have minimal product information, lack product images so you can see what you're getting and often what they do show you is outdated catalogs or PDF flipbooks.

We pride ourselves in being industry leaders by providing high quality product information so that you can make informed buying decisions, including:

- detailed descriptions and features

- specifications and comparison sheets

- images and videos

- owners manuals, user guides, installation guides and documentation

And, we work with manufacturers to get their most current information updated in our store continuously.

If you spot any errors or improvements to our product information, please Contact Us

We are committed to being your most reliable source of information for the product lines we carry.

Yes, unless the item is marked as non-returnable in the Product Description.

Please review our Refund Policy for further details.

Pricing

Yes. If you see a lower advertised price, please Contact Us and send a copy of the competitive price. We will review their price and try to meet or beat it.

In order to match a price, the product must be:

1) Equivalent - The identical product by the same manufacturer in new condition.

2) Currently available - in-stock at the price shown. We cannot match prices that the advertiser doesn't actually sell at currently.

3) Apples-to-apples pricing - For example, when we import goods to Canada, we pay customs brokerage fees, duties and taxes, so the price to our customers includes those costs. We will not match priced from sellers who leave their customers to pay all of those costs upon delivery.

While our goal is to make every customers happy, we reserve the exclusive right to offer a price match.

Price match offers will be honored for 48 hours for in stock products.

Werrv prices are offered in both Canadian Dollars and US Dollars and we accept either currency for payment.

The currency is shown in the drop down menu in the header, so, you can always get the option that is right for you in Canadian or US dollars.

If you use Euros or other foreign currencies, our credit card processors accept most international currencies at checkout, so we have you covered.

Shipping

Our Standard shipping will typically mean that your products arrive in 5-8 business days after your order date anywhere in Canada and the United States.

If you need a product sooner (1 to 3 days), we offer Expedited Shipping options at Checkout.

We use most of the major carriers, and, for oversized items, we use Truck Freight and local courier partners.

If you choose Standard or Free Shipping Options, we decide the carrier based on your location.

If you choose expedited services, you may be given selected choices for your area during checkout.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Please note that customs and duties charges may apply to orders shipped to locations outside Canada and the United States.

Customer support

Our on-line store chat can be accessed by the button on the lower right of your screen.

Send a message

You can e-mail us at
 support@werrv.com and include details and attachments.